FAQ

🛍️ Orders & Products

Q: What is CareBundles?
A: CareBundles is your go-to destination for curated, brand-name personal care and household bundles. We handpick trusted products like Native, Dove, Gain, and Crest — bundle them for convenience — and deliver them right to your door.

Q: Are the products authentic?
A: Absolutely. Every item is purchased directly from trusted retailers like Walmart and includes 100% authentic, brand-name products.

Q: Do bundles come exactly as shown?
A: Yes. What you see is what you get — the same name-brand products shown in the bundle description. We never swap or substitute items unless we reach out to you first.

Q: Can I customize a bundle?
A: At this time, all bundles come pre-packaged with selected items. We're working on adding custom bundle options in the future!

🚚 Shipping & Fulfillment

Q: How long does shipping take?
A: Orders are processed within 1–2 business days and shipped via USPS or UPS. Most deliveries arrive within 3–5 business days at the latest being around 7-14 business days (plus processing days)  depending on your location. 

Q: Do you offer tracking?
A: Yes! You'll receive a tracking number via email as soon as your order ships.

Q: How much is shipping?
A: We offer flat-rate shipping of $6.50 on all orders under $75. Orders over $75 ship free!

💳 Payments & Returns

Q: What payment methods do you accept?
A: We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay for fast, secure checkout.

Q: Can I return a bundle?
A: Due to the nature of personal care and hygiene items, all sales are final. If your order arrives damaged or incorrect, we’ll gladly make it right — just reach out within 48 hours of delivery.

📦 Packaging & Sustainability

Q: Is your packaging branded?
A: Yes! Every bundle is packaged by hand with CareBundles-branded materials to give it that gift-like experience. It's perfect for treating yourself or sending to someone you care about.

Q: Is your packaging eco-friendly?
A: We use recyclable shipping materials and avoid unnecessary plastic when possible. Sustainability is part of what we’re building toward as we grow.

🧼 About the Bundles

Q: What types of bundles do you offer?
A: We currently offer:

  • Shower Bundle

  • Dental Bundle

  • Laundry Bundle

  • Dishwashing Bundle

More bundle types are added monthly based on customer feedback!

Q: Who are CareBundles for?
A: CareBundles are perfect for busy individuals, college students, gift givers, new parents, and anyone who wants to simplify their shopping routine while using quality products.

📩 Still Need Help?

Feel free to reach out to us via our Contact Page or email us at support@carebundles.store. We typically respond within 24 hours.